Frequently
Asked Questions
Can I place an order from outside of Australia?Yes,
you're most welcome to place an order online from overseas Please visit International Orders 
When will my credit card be charged?Industry
standard practices are followed. Your credit card is not
charged until the day we ship your order.
What forms of payment do you accept?For
Australian Customers we accept MasterCard, Visa, Cheques and Australian
Money Orders.
For Overseas Customers, please order
online using either your MasterCard or Visa.How do I know my order is being processed online?Once
your order has been submitted, you will receive an Order
Confirmation via email to let you know your order is being processed.
On
the day we dispatch your order, you will receive a Shipment
Confirmation email.
Is
my payment information secure online?Our
Shopping Cart uses SSL encryption technology, via Mal's e-commerce, to
ensure your credit card details are transferred confidentially
and safely over the
internet. We retrieve your order from our secure server and process
your payment, safely off-line, using our own merchant account. Your
details are deleted from the secure server, once we have
received your
order.
What is your
Privacy Policy?We are committed to ensuring
your privacy is protected at all times. Your personal information is
managed both confidentially and securely. At
Tea Rose Lane we only receive your personal details when you contact us
or place an order with us. The information you provide to us is used
solely for the purpose of answering your queries and for the fulfilment
and delivery of your order.
We do not share,
disclose or sell any personal information to any third parties, unless
the law requires otherwise. Do
you have a printed catalogue?For ease of
viewing, our designs are here online. We continue to update our Site as
soon as new designs become available. |
Privacy 
